- TSA Secure Flight Information
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Can I reserve a seat assignment?
Airlines offer reserved seat selection on most flights prior to departure. Boarding pass issuance is restricted to the day of the flight. You may request window or aisle seating on the search form, or special seating arrangements can be entered in the comments field on the reservation form. | | back to top [+] |
How do I request special meals or other accommodations?
Please enter special requests in the comments field on the reservation form and select the option to have a live agent complete your request. | | back to top [+] |
Can seniors receive a discount?
Most airlines allow senior discounts of 10% for each senior and one traveling companion. The traveling companion must travel on the exact same itinerary as the senior passenger. Please note this in the comments field and select the option to have a live agent complete your request. | | back to top [+] |
What are the restrictions on last-minute bookings?
To help protect your credit card from fraudulent activity, we take extra time to verify passenger information. Therefore, reservations must be made at least 48 hours prior to departure (Central Daylight Time). If the airline you have selected requires paper tickets you will be notified of delivery options. Naturally if you require paper tickets, time must be allowed for delivery of the tickets from our US location. | | back to top [+] |
What is a Valued Airline?
Valued Airline is a preferred carrier that has a committed working relationship with us. These relationships enable us to offer their best products and service directly to our customers. | | back to top [+] |
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TSA Secure Flight Information
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What is Secure Flight and what does it do?
Secure Flight is a government program that streamlines the security watch-list matching process. It will improve the travel experience for all passengers. |
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What information will be collected by Secure Flight?
Secure Flight requires all airlines to provide a passenger's name as it appears on the government-issued ID used for travel, date of birth, gender, and redress number (if applicable). |
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Why is Secure Flight collecting this information?
TSA determined that collecting the additional birth and gender data will greatly reduce the number of passengers misidentified as a match to the watch list. |
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What happens if my airline didn't ask for any additional information?
Secure Flight will be phased in, with each airline incorporating the necessary changes into their systems over the coming months. As a passenger, there should be no concern. |
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If the name printed on my boarding pass is different than what appears on my government ID, will I still be able to fly?
You should ensure that the name you provide when you book your travel matches the government ID you will use when traveling. This is the name used by the TSA for security watch-list matching. Your boarding pass is issued after the TSA has reviewed your information, so differences should not impact your travel. |
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How do I know if I am on the No-Fly list?
If you are issued a boarding pass you are not on the No-Fly list. Any passenger who believes he/she has been delayed or denied boarding erroneously, may seek redress through the Department of Homeland Security. |
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What is an eticket?
An eticket, or electronic ticket, represents your reservation for a flight, but is not in a paper format. You will be supplied a confirmation number as your proof of purchase. You will not receive a paper ticket. With an eticket, your name and flight details will be in the airline's computer. An eticket is NOT a boarding pass. You will still have to check-in to receive your boarding pass.
PLEASE NOTE: New regulations require you to present a printed receipt of your e-ticket purchase in order to receive a boarding pass. Please be certain to print your confirmation details page or your confirmation email and bring it with you to the airport. Failure to do so will result in your inability to board your flight. | | back to top [+] |
Can I receive a paper ticket?
Airlines charge fees for paper tickets issued when electronic ticketing is available. Therefore, we issue all tickets electronically unless a paper ticket is required by the airline. When required, paper tickets do not have additional fees other than shipping charges. | | back to top [+] |
Why do you charge a service fee?
A non-refundable service fee is charged at the time of booking in order to offer you the lowest prices and access to our customer care agents 7 days a week, 24 hours a day, and 365 days a year (including holidays). This fee is $10 per ticket. | | back to top [+] |
Are taxes included in the price of my fare?
The price of the tickets includes taxes and fees which are imposed on air transportation by government authorities. Taxes and fees, which may represent a significant portion of the cost of air travel are either included in the fare or shown separately in the "TAX" box(es) of the ticket(s). | | back to top [+] |
Is my ticket refundable or transferable?
Unfortunately tickets are NOT refundable or transferable. | | back to top [+] |
What are the fees for changing my ticket?
Some major airline carriers, including but not limited to, US Airways, American and Delta, have changed their exchange policies for non-refundable tickets. Changes to tickets prior to departure date may result in large change fees plus additional applicable charges. On your departure date, the airline may charge additional fees for stand-by passengers. After departure, your ticket may have no residual value. | | back to top [+] |
Is any type of cancellation insurance available?
No, cancellation insurance is not available. | | back to top [+] |
What is a back to back ticket?
When coupons from two or more tickets are issued at round trip fares for the purpose of circumventing restrictions. Airlines and travel agents are prohibited from issuing such tickets. Each airline reserves the right to deny transportation to passengers found using tickets in this manner. Travelers will be responsible for the difference between the fare paid and the fare of the actual itinerary. | | back to top [+] |
Should I still check-in?
If you have reserved a seat assignment, you must still check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for non-US and overseas flights). | | back to top [+] |
What is required when I check-in?
ALL ticketed passengers must show a government issued photo identification at check-in. Children must have a parent present at check-in. Tickets, or eticket reservations must be in each passenger's name as it appears on the photo identification. | | back to top [+] |
What is required with non-US travel?
An international trip may require valid travel documents such as, but not limited to:
- passport
- visa
- re-entry permit
- health certificate
- inoculation record
- a ticket for the return journey or continuance of your trip
- or ANY combination thereof.
booking agency is NOT responsible for your travel documents. You are responsible for acquiring the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate, embassy, or government agency. | | back to top [+] |
What is a schedule change?
Schedule changes are made by the airline when it changes flight times or numbers at its discretion. If known about in advance, booking agency will send changes to you prior to your flight. Often schedule changes are unexpected and at the last minute. You may want to call the airline 24 hours prior to your departure time to check your flight schedule. | | back to top [+] |
What are the luggage limitations?
In general, you are allowed two items of checked baggage per person and one personal and one carry-on item. Luggage requirements can vary by airline and may change due to security or other regulations. Airlines reserve the right to assess an additional charge at the time of check in for three or more pieces of luggage and/or for non-standard luggage. | | back to top [+] |
Can I fly stand-by?
Stand-by availability is at the discretion of the airline. Additionally, some airlines may charge fees for flying stand-by on the same day as your departure. | | back to top [+] |
What services are offered for children traveling alone?
Tickets for children under the age of 15 who are traveling alone are not bookable on this site. In general, minors under the age of 18, traveling alone, may be subject to unaccompanied minor fees as determined by the selected airline. Many airlines provide or require all unaccompanied children to be escorted from point of check-in to the airplane where the child is placed in the care of a flight attendant. This service, called unaccompanied minor service, may result in a fee of $30 or more per flight segment. A parent MUST be present at check-in when a child is traveling alone. Some airlines prohibit children traveling alone from flying on the last connecting flight of the day. Please contact the airline directly to determine what requirements and fees are involved. | | back to top [+] |
Do I have to pay full fare for an infant?
An infant is a child under two years of age not occupying a seat. Once children reach their second birthday, they must be seated in an approved seat. One infant is permitted to travel free on US domestic flights for each passenger paying adult fare who is at least 12 years of age. Each additional child under 2 years of age accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not. | | back to top [+] |
What are International travel restrictions for children?
In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points, including requiring documentary evidence of relationship and permission of the parent(s) or legal guardian not present for the child's travel. Parents of minor children (under 18 years old) should carefully document legal custody prior to traveling. If a minor child is traveling with only one parent, the absent parent should provide notarized consent. If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and authorities. In cases in which a minor child is traveling alone or in someone else's company, both parents (and the sole, documented custodial parent) should provide notarized consent. If a child traveling has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and authorities, such as a birth certificate or adoption decree, to prove that they are indeed the parents. | | back to top [+] |
What is the booking agency Refund Policy?
booking agency strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, booking agency acts only as an independent agent to secure services of an air carrier, car rental supplier, hotel, or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to booking agency within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.
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What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
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What happens if after I purchase my ticket the airline goes bankrupt before I travel?
If you have purchased a ticket on a US airline that ceases operations, you may be able to stand-by for a flight on another US airline. Section 145 of the US Aviation and Transportation Security Act "requires, at a minimum, that passengers holding valid confirmed tickets, whether paper or electronic, of the insolvent or bankrupt carrier must be transported by other carriers who operate on the route for which the passenger is ticketed on a space-available basis on the date of travel shown on the ticket or other documentation demonstrating e-ticketing, without significant additional charges." The amount of additional charges are at the discretion of the accommodating airline. This provision applies only on US airlines if you make "alternative arrangement within 60 days after the date on which that passenger's air transportation was suspended,interrupted, or discontinued (without regard to the originally scheduled travel date on the ticket)." Non-US airlines are not required to comply with the above.
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Do I need a visa to enter the country I am visiting or traveling through?
Every country has its own laws regarding entrance by non-citizens. Please check the specific laws governing the country you are visiting. It is your sole responsibility to obtain all necessary documentation prior to your departure. Regardless of the ticket you purchase, applicable immigration laws apply.
Please note that a new United States regulation is in enforcement that requires citizens from some countries to obtain a visa if their flight is stopping over in the US, even if the US is not the final destination .
In addition, citizens from waiver-countries visiting the US, should be aware that per the US Department of State, "Starting October 26, 2004, travelers entering the United States under the Visa Waiver Program must have a machine-readable passport. Any traveler without a machine-readable passport will be required to obtain a visa before coming to the United States." For more information on US visa regulations visit http://unitedstatesvisas.gov/index.html.
Please check all appropriate laws for the the country you are visiting.
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